Request procedures for the disclosure, etc. of personal information

With regard to requests asking us to issue a notification of the utilization purpose of personal information held by SunFlare Co., Ltd. (hereinafter referred to as the "Company"), to disclose or correct it, to cease its use, etc. (such requests being referred to hereinafter as a "Request"), please contact us in accordance with the method described below.

Contact for requests for disclosure, etc. of personal information
Administrative Division
SunFlare Co., Ltd.
Shinjuku Hirose Bldg.
4-7 Yotsuya,
Shinjuku-ku,
Tokyo 160-0004, Japan
Tel.: +81-3-3355-1173 / Fax: +81-3-3355-1204
Confirmation of the principal or the principal's legal representative
1. Confirmation of the identity of the principal
For us to accept a Request, we need to confirm the identity of the person making it. Specifically, when submitting a "Request for the Disclosure of Personal Information" or a "Request for Correction, etc. of Personal Information," please select one of the following forms of identification: driving license; passport; health insurance card; pension book; Basic Resident Register Card (with photo); Residence Card; or Special Permanent Resident Certificate. Please either visit SunFlare to present us with your selected identification or send us a copy of it by post.

2. Confirmation of legal representatives or agents (in the case of a Request made by a representative only)
Although unnecessary in cases where the principal him/ herself makes a Request, if a principal's legal representative makes a Request, in addition to the confirmation of identity described above, we will also need to confirm the identity of the representative. Specifically, when submitting a "Request for the Disclosure of Personal Information" or a "Request for the Correction, etc. of Personal Information," the representative needs to select one of the following forms of identification: driving license; passport; health insurance card; pension book; Basic Resident Register Card (with photo); Residence Card; or Special Permanent Resident Certificate. We ask that the representative then either visit SunFlare and present us with the selected identification, or send us a copy of it by post.
Additionally, we ask that the representative present to us a document confirming their authority as agent/representative, such as the following: power of attorney; official documents confirming parental authority (family register, etc.); or official documents confirming authority as guardian of an adult (certificate of registered matters regarding guardianship of an adult).
In cases where the confirmation documents include information on domicile, please redact such information prior to submission.
Making requests using the "Request for the Disclosure of Personal Information" or the "Request for the Correction, etc. of a Personal Information Form"
When making a Request, please use SunFlare's "Request for the Disclosure of Personal Information" or its "Request for the Correction, etc. of Personal Information."
Accepting requests for the disclosure, correction, etc. of personal information
We only accept submissions of the "Request for the Disclosure of Personal Information" and the "Request for the Correction, etc. of Personal Information" if they are made either in person or by post. We do this in order to confirm the identity of the principal (or his/her representative) and to ensure the safe handling of personal information. Furthermore, in cases where a request form is sent to us by post, we ask that it be sent in a way that permits tracking, such as standard registered post or simple registered post. You will need to pay the postal charges yourself when sending a Request by post. It would be appreciated if you could write on the outside of the envelope in red ink "Contains Request for the Disclosure, etc. of Personal Information."
Handling charge
We ask that we receive in advance a handling charge of 500 yen for each request where the disclosure of personal information or a notification of the utilization purpose is required. If the request is delivered in person, please pay when submitting it. If it is sent by post, please enclose a postal money order for 500 yen.
Notification of results
In cases where a Request is delivered in person, we will issue a notification of the result to the principal or his/her legal representative as the case may be. If a Request is delivered by post, we will send the notification results by registered post to the address on the official identification document that we used to confirm identity.
If we cannot comply with a request
There may be cases where we cannot handle a Request; for example, if we do not have the personal information that is the subject of the Request. Even in cases such as these, we will not refund the handling charge that we received if the request is for disclosure or notification of the utilization purpose.
Documents to be submitted when requesting the disclosure of personal information, etc.

When requesting the disclosure, etc. of personal information, first print either of the two files below as appropriate and fill in all the required information. Together with the documentation required for us to confirm the identity of the principal (or the legal representative), please either deliver the form to us by hand or by post.

Other information regarding the disclosure of personal information

1.Name of business operator, contact details for the administrator of personal information protection, etc.
Operating Officer,
Administrative Division
SunFlare Co., Ltd.
Shinjuku Hirose Bldg.
4-7 Yotsuya,
Shinjuku-ku,
Tokyo 160-0004, Japan
Tel.: +81-3-3355-1173 / Fax: +81-3-3355-1204


2. Utilization purpose of personal information to be disclosed

Type of personal information to be disclosed Utilization purpose
Client representative in charge of dealings with the Company, member of mailing list, etc.. Educational services provided by the Company, consulting, research and distribution of translation related information
SunFlare Academy student Educational services provided by the Company
Registered member of e-Honyaku Square Distribution of translation related information to translation students
Users of SunFlare OnLine Shop Sales and delivery of translation software, dictionaries, books, etc. provided by the Company
Registered translator Registration management of translators, interpreters and editors
Applicant to become a registered translator Advertising for and recruiting of translators, interpreters and editors, and informing them of provisional registration decisions
Employee Employment management of employees
Job applicant Recruitment, screening and informing of provisional recruitment decisions
    

3.Contact details for complaints regarding the handling of personal information to be disclosed
Personal Information Protection Manager (Operating Officer),
Administrative Division
SunFlare Co., Ltd.
Shinjuku Hirose Bldg.
4-7 Yotsuya,
Shinjuku-ku,
Tokyo 160-0004, Japan
Tel.: +81-3-3355-1173 / Fax: +81-3-3355-1204
Open for inquiries: 09:30–18:30 Monday to Friday (not open on weekends or national holidays)

Authorized personal information protection organization
The Company is a covered business operator using JIPDEC, an authorized personal information protection organization. You can contact JIPDEC with complaints or consultations about the Company’s handling of personal information using the following contact details.
Contact details for inquiries
Name: JIPDEC
Address: Roppongi First Building
9-9 Roppongi 1-chome
Minato-ku, Tokyo
106-0032 Japan
Tel.: 0120-700-779(domestic calls only) / +81-3-5860-7565